Terms of service

Customer Service Policy

At Litofe Journal, we are committed to providing a helpful and responsive experience for all our customers. If you have any questions, issues, or feedback, you can reach us through the following contact methods:

Contact Methods

  • Email:  litofejournal@gmail.com

  • Contact form: Available on our contact page

  • Live chat: Via the website chatbot 

Customer Service Availability

  • Monday to Friday, from 09:00 to 17:00 (CET)

  • Average response time: within 24 to 48 hours on business days

  • Response times may be longer on weekends and public holidays

Digital Product Policy

Litofe Journal sells digital planners. Due to the nature of digital products, returns or refunds are generally not possible once a download has started. For more details, please refer to our Refund Policy.

Legal Compliance (EU)

We provide clear and direct customer service in accordance with EU consumer protection requirements.
Our business operates as a digital-only service and does not currently have a registered business address or VAT number.

If you need any assistance, please do not hesitate to contact us.